Table of Contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 -  The Offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Compliance and guarantee
Article 11 - Delivery and execution
Article 12 - duration of transactions: Duration, termination and renewal
Article 13 - Payment
Article 14 - Complaints system
Article 15 - Disputes
Article 16 - Additional or different provisions.

 

Article 1 - Definitions
For the following conditions:
1. Reflection period: the period within which the consumer may make use of his right of withdrawal;
2. Consumer: The natural person who does not act in the exercise of profession or business and enters into a distance contract with the trader;
3. Dag: Calendar day;
4. Duration of the transaction: a distance contract relating to a range of products and/or services, the supply of which is
and/or decrease obligation over time is staggered;
5. Durable data medium: Any means that enables the consumer or entrepreneur to store information addressed to him personally
In a way that enables future consultation and unchanged reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the reflection period;
7. Model form: The revocation model form available to the trader who can fill a consumer
When he wants to use his right of withdrawal.
8. Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers;
9. Distance Contract: An agreement whereby, in the context of a system of sales organised by the trader, the
At the distance from products and/or services, until the conclusion of the contract, only one or more techniques are used
For distance Selling:
10. Technology for distance communication: means that can be used to conclude an agreement, without consumers and entrepreneurs
Have met simultaneously in the same room.
11. General terms and Conditions: the present general terms and conditions of the trader.

 

Article 2 - Identity of the entrepreneur
www.sandraskidsstore.com
Lepelaarstraat 46
3181TH ZH Rozenburg
0181-215886
sandraskidsstore@outlook.com
KvK: 64398390
BTWnr: NL225140883B01

 

Article 3 - Applicability
1. These general terms and Conditions shall apply to any offer made by the trader and to any agreement concluded
Distance and orders between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer
If this is not reasonably possible, before the distance contract is concluded, it shall be indicated that the
General terms and conditions of the trader are to be seen and sent to the consumer at the earliest opportunity without charge.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the agreement
Closed, the text of these general terms and conditions by electronic means to the consumer at the disposal of the
In such a way that it can be easily stored by the consumer in a sustainable manner.
Data.
If this is not reasonably possible, before the distance contract is concluded, it shall be indicated where the
General conditions can be taken into account by electronic means and at the request of the consumer by the
Electronically or in any other way will be sent free of charge.
4. In the event that, in addition to these general conditions, specific product or service conditions also apply,
is the second and third member of the corresponding application and the consumer may, in the event of contradictory
General conditions always invoke the applicable provision which is most favourable to him.
5. If one or more provisions in these general terms and conditions are void or destroyed at any time,
The agreement and these conditions shall continue to be maintained and the relevant provision will be agreed in
be replaced without delay by a provision that approximates the scope of the original as far as possible.
6. Situations not governed by these general terms and conditions should be assessed ' to the spirit ' of these general terms and conditions.
7. Ambiguities about the explanations or content of one or more provisions of our terms and conditions should be interpreted as ' to the spirit ' of these terms and conditions.

 

Article 4 - The Offer
1. Where an offer has a limited period of validity or is subject to conditions, it shall be expressly stated in the offer.
2. The offer is free of engagement. The trader is entitled to modify and adapt the offer.
3. The offer contains a full and accurate description of the products and/or services offered
The description is sufficiently detailed to allow a good assessment of the offer by the consumer.
If the entrepreneur uses images these are a truthful representation of the products and/or services offered.
Obvious mistakes or manifest errors in the offer do not bind the entrepreneur.
4. All images, specifications data in the offer are indicative and cannot lead to compensation or
Dissolution of the agreement.
5. Images in products are a true representation of the products offered.
Entrepreneur cannot guarantee that the colors displayed exactly match the real colors of the products.
6. Each offer contains such information, which is clear to the consumer what the rights and obligations are, which are
Acceptance of the offer are connected. This concerns in particular:
o the price including taxes;
o any costs of dispatch;
o the way in which the agreement is to be established and what actions are necessary;
o Whether or not to apply the right of withdrawal;
o The method of payment, delivery and execution of the Agreement;
o The time limit for acceptance of the offer, or the period within which the trader guarantees the price;
o The rate of distance communication if the cost of using the communication technology
be calculated remotely on a basis other than the regular base rate for the means of communication used;
o Whether the agreement is archived after the establishment, and if so in what way it is to be consulted for the consumer;
o the way in which the consumer, before concluding the agreement, the
can check and restore any information provided;
o any other languages in which, in addition to Dutch, the agreement may be concluded;
o The codes of conduct to which the trader has been subject and the manner in which the consumer
Can consult by electronic means; and
o The minimum duration of the distance contract in the event of an expensive transaction.

 

Article 5 - The Agreement
1. The Agreement shall be concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the
and fulfilling the conditions laid down.
2. If the consumer has accepted the offer by electronic means, the trader shall immediately confirm by electronic means the
Receipt of acceptance of the offer. Until the receipt of this acceptance has not been confirmed by the trader, the
The consumer may rescind the agreement.
3. If the agreement is concluded electronically, the Trader shall take appropriate technical and organisational measures to
Security of electronic data transfer and ensures a secure Web environment. If the consumer is able to pay electronically,
The trader will take appropriate security measures to this end.
4. The entrepreneur may, within the framework of legal frameworks, inform the consumer of their payment obligations,
As well as of all those facts and factors that are important for a responsible entering into the distance contract.
If, on the basis of this investigation, the trader has good grounds for not entering into the agreement, he is entitled
Motivated to refuse an order or application or to attach special conditions to the execution.
5. The trader shall provide the product or service to the consumer the following information, in writing or in such a way that this
Can be stored by the consumer in an accessible way on a durable data carrier:
A. The visiting address of the establishment of the trader where the consumer is able to complain;
B. The conditions under which the consumer may make use of the right of withdrawal or a clear
Notification of the exclusion of the right of withdrawal;
C. Information on warranties and existing service after purchase;
D. The information provided for in article 4 (3) of these conditions, unless the trader already has such data to the consumer
Prior to the implementation of the Agreement;
E. The requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
6. In the case of a duration transaction, the provision in the preceding paragraph shall apply only to the first delivery.
7. Each agreement shall be entered into under the suspensive conditions of sufficient availability of the products concerned.

 

Article 6 - Right of withdrawal
1. In the case of the purchase of products, the consumer has the possibility to make the contract without giving reasons
Dissolve for 14 days. This reflection period starts on the day following receipt of the product by the consumer
Or a pre-appointed representative designated by the consumer.
2. During the reflection period, the consumer will deal carefully with the product and the packaging.
He will only unpack or use the product to the extent necessary to be able to assess whether he
wish to retain the product. If he makes use of his right of withdrawal, he shall make the product
All accessories supplied and, if reasonably possible, return to the trader in the original state and packaging,
accordance with the reasonable and clear instructions provided by the trader.
3. If the consumer wishes to use his right of withdrawal, it shall be obliged to do so within 14 days,
After receiving the product, make it known to the trader. The consumer must
Using the model form.
After the consumer has made use of his right of withdrawal, the customer shall submit the product to the
Return within 14 days. The consumer must prove that the delivered goods have been returned in good time,
For example by means of a proof of dispatch.
4. If, after the expiry of the time limits referred to in paragraphs 2 and 3, the customer has not made use of his
Right of withdrawal or the product has not returned to the trader, the purchase is a fact.
5. To make use of this right please contact us via sandraskidsstore@outlook.com

 

 

Article 7 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, the costs of returning the goods shall be borne at the most.
2. If the consumer has paid an amount, the trader shall pay this amount as soon as possible, but at the latest
Refundable within 14 days of revocation. The condition is that the product has already been received back by
The webshop or conclusive proof of complete return can be consulted.

 

Article 8 - Exclusion of the right of withdrawal
1. The trader may exclude the consumer's right of withdrawal for products as defined in paragraphs 2 and 3.
2. Exclusion of the right of withdrawal is only possible for products:
A. Established by the trader in accordance with consumer specifications;
B. which are clearly personal in nature;
C. Which cannot be returned by their nature;
D. which can quickly spoil or age;
E. The price of which is tied to fluctuations in the financial market on which the trader has no influence;
F. for books and periodicals;
G. For paint and related articles such as mediums, varnish gels. Ed.
H. For hygienic products for which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
A. Concerning accommodation, transport, restaurant business or leisure activities on a specific date or during a given period;
B. Whose delivery has commenced with the express agreement of the consumer before the reflection period has elapsed;
C. on bets and lotteries.

 

Article 9 - The price
1. During the period of validity indicated in the offer, the prices of the products and/or services offered shall not be increased,
Subject to price changes due to changes in VAT rates.
2. By derogation from the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations
On the financial market and where the trader has no influence on offering variable prices.
This commitment to fluctuations and the fact that any prices mentioned are indicative prices are indicated in the offer.
3. Price increases within 3 months of the conclusion of the Agreement shall be permitted only if they are the result of
Regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:
A. These are the result of statutory regulations or provisions; Or
B.de consumer has the power to terminate the agreement with effect from the day on which the price increase is made.
5. The prices mentioned in the offer of products or services are inclusive of VAT.
6. All prices are subject to pressure – and errors. No liability is accepted for the consequences of pressure – and errors.
In the case of pressure – and errors, the trader is not obliged to supply the product in accordance with the erroneous price.

 

Article 10 - Compliance and guarantee
1. The trader shall ensure that the products and/or services comply with the agreement, the specifications listed in the offer,
The reasonable requirements of adequacy and/or usability and the date of the conclusion of the agreement
Existing legal provisions and/or government regulations. If agreed, the trader will also
That the product is suitable for other than normal use.
2. A guarantee provided by the trader, manufacturer or importer shall not prejudice the statutory rights and claims
The consumer is able to assert on the basis of the agreement against the trader.
3. Any defects or wrongly delivered products must be reported to the trader in writing within 5 days of delivery.
Return of the products must be made in the original packaging and in new.
4. The warranty period of the trader corresponds to the factory guarantee. However, the trader is never
Responsible for the final suitability of the products for each individual application by the oncusment,
Any advice regarding the use or application of the products.
5. The guarantee shall not apply if:
o The consumer has repaired and/or edited the delivered products themselves or has been repaired and/or processed by third parties;
o The products supplied are exposed to abnormal conditions or otherwise careless
Be treated or inconsistent with the instructions of the trader and/or treated on the packaging;
o the inadequacy in whole or in part is the result of rules that the government has set or will make
In respect of the nature or quality of the materials used.

 

Article 11 - Delivery and execution
1. The entrepreneur shall observe the utmost care when receiving and executing orders
of products and in the assessment of applications for the provision of services.
2. The place of delivery shall be the address that the consumer has made known to the company.
3. In accordance with the provisions of article 4 of these general terms and conditions, the Company shall accept the
Carry out orders with competent urgency but not later than 30 days, unless the consumer has agreed to a longer delivery period
If the delivery is delayed, or if an order is not or only partially executed,
The consumer shall receive notice at the latest 30 days after placing the order.
In that case, the consumer has the right to dissolve the contract at no cost and to be entitled to compensation.
4. In the event of dissolution in accordance with the previous paragraph, the trader shall pay the amount the consumer has paid as soon as possible,
At the latest within 14 days after dissolution.
5. If delivery of an ordered product proves to be impossible, the trader will endeavour to
To make the replacement item available. At the latest at delivery, it will be reported in a clear and comprehensible manner that a
Replacement item is delivered. In the case of replacement items, the right of withdrawal cannot be excluded.
The cost of any return shipment is on behalf of the trader.
6. The risk of damage and/or loss of products rests with the trader until the time of delivery
To the consumer or a pre-designated representative and to the entrepreneur,
Unless expressly agreed otherwise.

 

Article 12 - duration of transactions: Duration, termination and renewal

Termination
1. The consumer may enter into an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products
(including electricity) or services, terminate at any time, taking into account the agreed
Cancellation rules and a notice period of not more than one month.
2. The consumer may enter into a contract that has been entered into for a certain period and which extends to the regular delivery of products
(including electricity) or services, at any time, at the end of the specified period, terminate it with due regard for the
Termination rules and a notice period of not more than one month.
3. The consumer may conclude the agreements referred to in the previous paragraphs:
o Cancel at any time and not be limited to termination at a specific time or period;
O At least denounce the same manner as they have been entered into by him;
O always denounce the same notice period as the entrepreneur has stipulated for himself.
Extension
4. An agreement that has been entered into for some time and which extends to the regular delivery of products
(including electricity) or services may not be tacitly renewed or renewed for a certain duration.
5. By way of derogation from the preceding paragraph, an agreement which has been entered into for a certain period of time may be
Day-news and weekly magazines and periodicals are tacitly extended for a certain duration of up to three months,
If the consumer can terminate this extended contract by the end of the extension with a notice period of
Not more than one month.
6. An agreement that has been entered into for some time and which extends to the regular delivery of products or services,
may only be tacitly extended for an indefinite period if the consumer is allowed to cancel at any time with a
A notice period of not more than one month and a notice period not exceeding three months in the event that the agreement
Extends to the regular, but less than once a month, delivering day, news and weekly magazines and magazines.
7. An agreement with a limited duration until it is regularly communicated to the day,
News and weekly magazines and periodicals (trial or introductory subscription) are not tacitly continued and end
Automatically after the trial or introductory period expires.
Duration
8. If an agreement has a duration of more than one year, the consumer May, after one year,
Terminate at any time with a notice period not exceeding one month, unless the reasonableness and fairness
Termination before the end of the agreed duration.
Article 13 - Payment
1. In so far as otherwise agreed, the amounts payable by the consumer shall be paid
Within 7 working days of the reflection period referred to in article 6 (1).
2. The consumer shall have the obligation to notify the trader without delay of any inaccuracies in the payment details provided or mentioned.
3. In the event of a default of the consumer, the trader shall have the right, subject to legal restrictions, to
Reasonable cost to the consumer.
Article 14 - Complaints system
1. The trader shall have a sufficiently well-known complaint procedure and shall deal with the complaint in accordance with this complaint procedure.
2. Complaints concerning the implementation of the agreement must be submitted in full and clearly defined within 7 days
The trader, after the consumer has identified the defects.
3. Complaints submitted to the trader shall be answered within a period of 14 days from the date of receipt.
If a complaint requires a foreseeable longer processing time, the entrepreneur shall respond within 14 days
With a message of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute is susceptible to the dispute settlement.
5. In the case of complaints, a consumer must first turn to the entrepreneur. In the case of complaints which cannot be resolved by mutual agreement, the consumer should contact the Stichting webshop keur (www.webwinkelkeur.nl), which will be mediated free of charge. If a solution has not yet been reached, the consumer has the possibility to have his complaint handled by the Foundation dispute Online (www.geschilonline.com), its ruling is binding and both entrepreneur and consumer agree to This binding ruling. Submitting a dispute to this committee of Arbitration is linked to the costs which the consumer pays to pay to the relevant commission. It is also possible to report complaints via the European ODR Platform (EC.EUROPA.EU/ODR).
6. A complaint shall not suspend the entrepreneur's obligations unless the trader otherwise indicates in writing.
7. If a complaint is found to be founded by the trader, the trader shall, at its discretion or the products supplied,
Replace or repair free of charge.
Article 15 - Disputes
1. Agreements between the trader and the consumer covered by these general conditions
Only applies Dutch law. Even if the consumer is residing abroad.
2. The Vienna Purchase Convention shall not apply.
Article 16-Additional or different provisions
Other provisions derogating from these general terms and conditions may not be detrimental to the consumer and must be documented in writing or in such a way as to enable them to be accessible by the consumer Stored on a durable data carrier.